Question 1

What documents do I need to hire a car?

Accepted Answer

You'll need a valid UK or EU driving licence held for at least 1 year, proof of address (utility bill or bank statement dated within 3 months), and a credit or debit card in your name. International visitors need their passport and an International Driving Permit if their licence isn't in English.

Question 2

What is the minimum age to hire a car?

Accepted Answer

The minimum age is 21 for most vehicles. Drivers aged 21-24 can hire most cars but may face a young driver surcharge. Premium, luxury, and high-performance vehicles typically require drivers to be 25 or over. There's no upper age limit, but drivers over 75 may need to provide a medical declaration.

Question 3

Is insurance included in the hire price?

Accepted Answer

Yes, all our vehicles come with comprehensive insurance included as standard. This covers collision damage waiver (CDW), theft protection, and third-party liability. The excess amount varies by vehicle category - ask us for specific details when booking.

Question 4

Do you charge for mileage?

Accepted Answer

No, all our rentals include unlimited mileage. Drive as far as you like across Wales and beyond without worrying about extra charges.

Question 5

How does delivery and collection work?

Accepted Answer

We offer free delivery and collection anywhere in Wales. Simply tell us your preferred pickup and drop-off locations - whether that's your home, hotel, airport, or train station. We'll bring the car to you and collect it when you're done.

Question 6

Can I do a one-way rental?

Accepted Answer

Yes, we offer flexible one-way rentals across Wales. Pick up in one location and drop off in another. One-way fees may apply depending on the locations - contact us for a quote.

Question 7

What is your cancellation policy?

Accepted Answer

We offer free cancellation up to 24 hours before your scheduled pickup time. Cancellations within 24 hours may be subject to a charge. In cases of genuine emergencies, please contact us and we'll do our best to help.

Question 8

What happens if I need to extend my rental?

Accepted Answer

Just give us a call as soon as you know you need more time. Subject to availability, we can usually extend your rental at the same daily rate. Please don't return the car late without contacting us first, as this may incur additional charges.

Question 9

Is there a security deposit?

Accepted Answer

Yes, we require a refundable security deposit which is held on your credit or debit card at the start of the rental. The amount varies by vehicle category (typically £200-£500). This is released within 5-7 working days after you return the vehicle in good condition.

Question 10

What fuel policy do you use?

Accepted Answer

We operate a 'full to full' fuel policy. You'll receive the car with a full tank and should return it full. If you return it with less fuel, we'll charge for the missing fuel plus a refuelling service fee.

Question 11

Can I take the car outside Wales?

Accepted Answer

Yes, you can drive anywhere in the UK and Ireland. Travel to mainland Europe is also possible with prior arrangement - please let us know when booking so we can provide the necessary documentation.

Question 12

What if the car breaks down?

Accepted Answer

All our vehicles come with 24/7 breakdown assistance. If you experience any issues, call our emergency number and we'll arrange roadside assistance or a replacement vehicle as quickly as possible.

Frequently Asked Questions